Can I place an order without creating an account?

Yes, it is possible to check out as a guest. However, if you do decide to create an account, you get the opportunity to save shipping and billing addresses in the address book, you will be able to view your order history and you can find tracking numbers for current orders. Also with a created account will collect the points from each purchased.

Can I change or cancel my order, once it has been confirmed?

For domestic customers are only eligible for size changing, by kindly contact

For international customers, unfortunately, we are currently unable to change or cancel your order, once it is confirmed.

When will my order be shipped?

*Once the orders are confirmed before 12pm (UCT+7) on the same day. Orders placed after that will be shipped on the following business day. For further information, please check at our Shipping Policy

When and how can I use my tracking number?

As soon as your order is dispatched you will receive a shipping confirmation with a tracking link in your given e-mail which the tracking no. will send to you in 2 days after the order confirmed.

I received my order but it’s either faulty/damaged, incomplete or containing a wrong product. How can I get a refund/exchange?

Please contact Customer Service as soon as you discover that your order is not as you expected. You can write us or call us on +662 006 9372.

We are open Monday – Friday 10am to 6pm (UCT+7).

If you received a damaged/faulty product please send a picture to Customer Service of the garment showing the issue and forward your receipt and/or online order number. We need this information before to process your complaint. If you bought your item(s) in store, please contact the store you bought it from directly to help with a replacement.

Can I exchange items?

Currently we do not offer exchanges.

How do I return an item?

Please send item to Eyestar company limited (Headquarter) 19/45 Soi Ngamwongwan 43 Yak 2-17 (Shinnaket 1/37) Ngamwongwan Road, Thungsonghong , Laksi

Bangkok 10210

Tel +662 006 9372

Which payment methods do you offer?

  • We accept the following means of payment:
  • Credit Card (Visa, Master, JCB, Union Pay)
  • Debit Card (Visa, Master, JCB, Union Pay)
  • Alipay
  • Manual Payment Transfer (offered to customers in Thailand)

How will I know my size?

On each product page you will see a link to our Size Guide and you are also welcome to contact us to receive advice on products and sizing.

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